Fair Usage Policy - Terms & Conditions

I. Availability:

1. This offer is only open to existing customers (the Buyer) of this website. Existing customers are individuals who:
a) Have purchased shoes from this website (the Seller)
or
b) Have received a gift from someone else who purchased a pair of shoes from this website
2. This offer can be used in conjunction with other offers, or promotions available on this website.
3. The offer is valid for any pairs of shoes purchased directly from our website as long as you are a client.
4. The discount voucher can be used for new pairs of shoes sold by this website only.
5. The Buyer cannot return more pairs of shoes than what they've purchased or different pairs of shoes from the same manufacturers purchased elsewhere.
7. The Seller has the right to block certain users if there's evidence for systematic fraud or abuse of this offer.

 

II. Accepting the offer:

1. To accept this offer, and receive up to £10 discount voucher you must do each of the following things:

a) Return purchases pair of shoes from us within 12 months of purchase. Use the following return form. Delivery costs are on us. We can only cover delivery costs for the UK. 

2. The discount voucher can be used to purchase only new pairs of shoes sold by this website.

3. The discount voucher is not transferable to other users or other accounts on this website.

III. When and how will the discount voucher be paid?

1. The discount voucher will be delivered to you via email or sms within 7 days of the shoes being delivered to our warehouse.
2. The size of the discount voucher will be determined by the condition of the returned pair of shoes using the table below:
Condition of Returned Pair  Discount Voucher
Like New £10
Light Usage £8
Used £5
Damaged £3

 

3. The condition of the returned pair of shoes will be assessed by the Seller for any damages following the table below:

Type of Damage \ Condition

 Like New Light Usage Used Damaged
shoe structure
shoe shape
inside and outside leather
sole
stitching 
laces and strappings
colours
linings
wear and tear
scratches or marks
Colour code: ❌- intact; ✅- damaged

So for example if the returned pair of shoes have a damaged shoe structure or damaged soles the condition of these shoes will be rated as "Damaged" and you will get a £3 discount voucher.

Let's take another example if there are no damages on the pair but normal wear and tear, some scratches or marks on the leather and colouring has changed a bit we can then classify this pair as "Used" and you will get a £5 discount voucher.


4. Definition of conditions by the type of the damage:
a) Like New - Never worn or worn a few times. No marks or scratches on the inside or the outside leather.  Shoe structure is intact. Shoe shape is intact. Sole is intact. Colours of the leather or on the applications looks like new. No damages on the linings or the stitching or the strapping. No wear and tear.
b)  Light Usage - Worn a few times. No marks or scratches on the inside or the outside leather.  Shoe structure is intact. Shoe shape is intact. Sole is intact. Colours of the leather or on the applications looks like new. No damages on the linings or the stitching or the strapping. Light wear and tear is acceptable.
c) Used  - Used a number of times. Shoe structure is intact. Sole is intact.  No damages on the linings or the stitching or the strapping.  There can be moderate marks or scratches on the inside or the outside leather as a result of normal wear and tear. Shoe shape and colours of the leather or the applications can be worn out.
d) Damaged - Worn out or severely damaged.  There can be severe marks or scratches on the inside or the outside leather.  Shoe structure or shoe shape can be damaged or severely deformed. The sole can be worn out completely. Colours of the leather or on the applications looks like new. There can be also damages on the linings or the stitching or strapping. 

 

5. The Seller has the final say on the condition of the returned pair of shoes. If the Buyer disagrees with the result of the assessment they can request their shoes to be returned to them and will have to pay the shipping costs for it. In this case no discount vouchers will be allocated to the Buyer for this particular pair of shoes. The Buyer can still return other shoes purchased from this website.

IV. Bimbam.shoes Standard Terms of Service, and the additional terms applicable to this offer:

1. This offer, is subject to, and governed by, Standard Terms of Service of this website and the general law. If there is a conflict between (a) the terms of this offer; and (b) The Standard Terms and Conditions and the general law, the latter will prevail.
2. This offer is subject to change, or withdrawal due to unexpected operational constraints.
3. bimbam.shoes is a trading name used by The Sustainable Trading Company Limited. Registered in England and Wales, Company Registration Number: 12400733.